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Frequently Asked Questions
For Traders
How much does an idea cost?
Each idea costs a small amount based on your country and sometimes based on the Advisor profile.
Can I get more than one idea and how do I pay for them?
Yes, you can subscribe to receive multiple ideas from multiple advisors. The cost of each idea is automatically deducted from your wallet when delivered.
Do I continue receiving ideas if my wallet goes to zero?
No, you won’t receive any new ideas if there are insufficient funds in your wallet. Please check the system messages about your wallet to ensure you receive ideas with no interruptions.
Is there a fee to join the chat and can I join more than one chat?
Yes, joining a discussion costs a small amount based on your country. You may join more than one chat and each chat's cost is deducted from your wallet automatically. Additionally, the cost of the chat is shown before you join.
Can I get a refund on an idea or a chat?
Charges and fees are non-refundable for both ideas and chats.
Can I pause receiving ideas and is there a way to have an automatic resume date?
Yes, you can activate "Hold Trader Activity" in your settings to pause incoming ideas and prevent wallet deductions. Currently there is no feature to have an automatic resume date, you have to manually go in and deactivate the hold to resume receiving ideas. The feature is development and planned for the next release.
How do I choose an Advisor and can I filter my preferences?
You may browse Advisor profiles in the "Advisors" tab. You can also use the filters present in the "Advisors" tab to narrow them down based on your preferences.
What if an idea is not profitable?
While advisors are vetted, results are not guaranteed. Market conditions vary, so review ratings before subscribing.
As a Trader, can I show my full legal name?
No. Trader legal names are kept private to protect anonymity in idea discussions. Fellow traders and advisors will only see your nickname. Advisors and other users cannot access your full legal name or any personal contact information.
I have loaded money into my wallet. Can I see past trades now?
No. You will only receive ideas going forward, it is recommended to add funds to your wallet in advance to avoid missing any ideas
I have received multiple ideas. Can I open multiple chats at once?
Not yet. It is a feature that is on the roadmap for a future release.
Can I deactivate my Advisor profile if I have registered both as a Trader and Advisor?
If temporary, you can put a hold on activity. If it is a permanent deactivation, please send an email to admin@elsbuly.com.
Why am I not receiving any emails?
Sometimes emails are automatically filtered into junk/spam folder, please check those folders and mark the sender as a "safe sender" to receive future emails into the inbox.
Why can I see Professional Details and Certifications for some Advisors, but not for others?
As part of the Advisor on-boarding process, we collect information such as Professional Details, Academic Details, Personal Details, and certificates/credentials before approving an Advisor.
If an Advisor registers with a public profile, these details will be visible to Traders. If an Advisor chooses a private profile, these details will not be displayed.
How can I request to delete my user?
In your profile, there is an option to request to delete your user or you can send an email to admin@elsbuly.com with the user details and reason.
For Advisors
How do I become an Advisor?
Please follow the simple sign-up process. After verification and approval, you can start publishing ideas.
Where can I find my subcribed Traders?
Navigate to the “My Traders” section to view all traders subscribed to your ideas.
How do I publish an idea?
Use the “New Idea” tab. Enter the idea information and any notes for the trader, then click submit.
Can I update or delete a submitted idea?
Yes, you may edit an idea as long as the idea is not closed by you. However, the idea once published cannot be deleted.
How are Advisors rated?
After each idea, traders rate advisors. Your average rating is shown on your profile and helps build your credibility.
How do increase visibility to Traders?
Publish ideas regularly. Review and close ideas regularly.
How do I get paid?
Amounts are credited to your wallet. Payouts are made via your bank account during the first week of each month for the prior month's amount.
I want to display my full legal name as an Advisor. How can I do that?
Go to My Profile and enable the option to show your legal name publicly.
How do I only show my nickname and hide my full legal name?
Go to My Profile and disable the option to show your legal name publicly.
What is a Display Name and why is it important?
It is the name shown to Traders, it helps build credibility and recognition and hence should be chosen carefully.
I have both Trader & Advisor roles. How do I set my default profile?
Go to My Profile and select your preferred default role. This determines your primary view upon login.
Can I deactivate my Trader profile if I have registered both as a Trader and Advisor?
If temporary, you can put a hold on activity. If it is a permanent deactivation, please send an email to admin@elsbuly.com.